Sun, 30 December 2012
Phil Wrzesinski owns and operates one of the world's most magical independent toy stores, named “one of the 25 best independent stores in America” in the book Retail Superstars. He teaches and consults retail businesses on how to raise the bar in everything from financials to customer service to hiring and training a staff that is a work of art.
Phil and Tim Miles will be teaching a two-day course at Wizard Academy that will provide you with the tools and techniques you need to raise your level of Customer Service to the point where your customers will want to brag about their terrific experience with you.
Phil is interviewed on Monday Morning Radio by fellow Academy faculty member and graduate Dean Rotbart and by David Biondo, a veteran financial planner and successful entrepreneur. Rotbart and Biondo produce Monday Morning Radio and serve as co-hosts in cooperation with Business Unconventional on 710 KNUS AM in Denver.
Be sure to follow B. Unconventional on Twitter: @BUnRadio and subscribe to Roy H. Williams's Monday Morning Memo. The best things in life really are free!
Monday Morning Radio - Run Time: 28 min 56 sec