Monday Morning Radio
10 Seconds To Win or Lose Customer Loyalty - With Pamela Herrmann

With so much attention these days focused on e-commerce and optimizing the customer experience online, many Main Street businesses have lost of art of connecting with – and impressing – customers face-to-face.

Pamela Herrmann, founder of Reach Across the Register, coaches the owners of brick-and-mortar businesses how to win customer loyalty within the first 10 seconds of their arrival – and even when they phone in.    

This week on Monday Morning Radio, Pamela provides listeners an exclusive preview of the remarks she’ll make come April 2015, when she headlines The National Main Street Conference in Atlanta.

Pamela is interviewed by Wizard Academy faculty member Dean Rotbart, co-host of Business Unconventional, the one-hour radio newsmagazine that aired weekly on News/Talk 710 KNUS AM in Denver.

Be sure to follow Dean on Twitter: @RepToolChest and subscribe to Roy H. Williams's Monday Morning Memo. The best things in life really are free!

Photo: Pamela Herrmann, Reach Across the Register

Posted: February 2, 2015

Monday Morning Run Time: 27 minutes  50 seconds

Want to learn how to generate free publicity and social media "buzz" for your business?  Schedule a one-hour phone consultation with Monday Morning Radio co-host Dean Rotbart: 1-303-296-1200.  Limited slots now booking for Februray and March 2015. 

 

Direct download: 020115_Reach_Across_The_Register.mp3
Category:Authors and Experts -- posted at: 6:50pm MDT