Sun, 2 October 2022
Steve Curtin, ranked as one of the top 30 customer service experts in the world — with clients that include Carnival Cruise Line, NAPA Auto Parts, and TJ Maxx — believes that every owner and manager needs to have “The Revelation Conversation” with each of their employees.
The conversation, which is the focus of Steve’s latest book, is designed to address the question of why their job and their company matter.
As Steve tells host and award-winning author Dean Rotbart, “we’ve all heard the story of the NASA janitor who wasn’t mopping floors; he was helping to send a man to the moon.” Imagine what would happen to each worker’s productivity and job satisfaction, Curtin asks, if your employees felt the same way about the greater purpose of the work they do.
After a 20-year career with Marriott International working in hotel operations, sales and marketing, and training and development, Steve now devotes his time to speaking, consulting, and writing on the topic of extraordinary customer service.
Photo: Steve Curtin, The Revelation Conversation
Direct download: MMR100322.mp3
Category:Authors and Experts -- posted at: 8:04pm MDT