Monday Morning Radio

Categories

general
About Monday Morning Radio
Roy H. Williams
Pendulum
Wizard Academy
Advertising and Marketing
Successful Entrepreneurs
Authors and Experts
Inventors
Branding
BUZZ SNATCHING™
Honorary Board of Directors
Innovators
Franchising
Professional
Young Entrepreneurs
Industry Experts
Funders
Spend This, Not That™
Nonprofits
International Business
Reputation Management
Milestone Companies
Luminaries
X-IT Interviews
5 Pillars of Reputation
Special Edition
RANCHCAST
Top Ten Countdown
Global Entrepreneurs
Journalists
One-Minute Clips
Best of Monday Morning Radio
Literature
Comeback Project

Archives

2022
December
November
October
September
July
June
May
April
March
February
January

2021
December
November
October
September
August
July
June
May
April
March
February
January

2020
December
November
October
September
August
July
June
May
April
March
February
January

2019
December
November
October
September
August
July
June
May
April
March
February
January

2018
December
November
October
September
August
July
June
May
April
March
February
January

2017
December
November
October
September
August
July
June
May
April
March
February
January

2016
December
November
October
September
August
July
June
May
April
March
February
January

2015
December
November
October
September
August
June
May
April
March
February
January

2014
December
November
October
September
August
July
June
May
April
March
February
January

2013
December
November
October
September
August
July
June
May
April
March
February
January

2012
December
November
October
September
August
July
June

October 2022
S M T W T F S
     
            1
2 3 4 5 6 7 8
9 10 11 12 13 14 15
16 17 18 19 20 21 22
23 24 25 26 27 28 29
30 31

Syndication

Steve Curtin, ranked as one of the top 30 customer service experts in the world — with clients that include Carnival Cruise Line, NAPA Auto Parts, and TJ Maxx — believes that every owner and manager needs to have “The Revelation Conversation” with each of their employees.

The conversation, which is the focus of Steve’s latest book, is designed to address the question of why their job and their company matter.

As Steve tells host and award-winning author Dean Rotbart, “we’ve all heard the story of the NASA janitor who wasn’t mopping floors; he was helping to send a man to the moon.” Imagine what would happen to each worker’s productivity and job satisfaction, Curtin asks, if your employees felt the same way about the greater purpose of the work they do.

After a 20-year career with Marriott International working in hotel operations, sales and marketing, and training and development, Steve now devotes his time to speaking, consulting, and writing on the topic of extraordinary customer service.

Photo: Steve Curtin, The Revelation Conversation
Posted: October 3, 2022
Monday Morning Run Time: 41:47

Direct download: MMR100322.mp3
Category:Authors and Experts -- posted at: 8:04pm MST

1